PRIVACY POLICY

Last updated: May 2026

Your privacy matters to us

Postech Screw Piles Inc. ("Postech," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains what information we collect when you use postechpiles.com (the "Website") or contact us by email, what we do with it, and what rights you have.

This Policy is designed to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25), and, where applicable, the European Union's General Data Protection Regulation (GDPR).

If you have questions about this Policy at any time, contact us at privacy@postechpiles.com.

What information do we collect?

We collect only the information we need to serve you and run our business responsibly.

Information you give us directly

When you fill out a quote request, contact form, or dealership inquiry form, we may collect your name, email address, phone number, postal code, and any project details you choose to share.

Information collected automatically

When you visit the Website, we automatically collect certain technical information: your IP address, browser type and version, pages visited, time spent on pages, and referring URL. This helps us understand how the site is used and improve it over time. We collect this information using cookies and similar tracking technologies (see the Cookies section below).

Information we do not collect

We do not collect payment card numbers. We do not collect sensitive personal information such as health data, ethnic origin, or government ID numbers. We do not knowingly collect personal information from children under 14.

How do we use your information?

We use the information we collect for the following purposes:

• +To respond to your quote request, inquiry, or application and connect you with a certified Postech installer in your area.
• +To send you follow-up communications related to your request, including project information and installation timelines.
• +To send marketing emails if you have opted in. You can unsubscribe at any time using the link at the bottom of any email.
• +To analyze Website traffic and improve the user experience, using aggregated, anonymized data.
• +To comply with legal obligations and protect the rights and safety of Postech, our dealers, and our users.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

Who do we share your information with?

Postech dealers (certified installers)

When you submit a quote request or use our installer finder, we share your contact information and project details with the nearest Postech-certified installer in your area. This is the core service we provide.

Service providers

We work with trusted third-party providers who support our Website and business operations, including email delivery, web hosting, analytics, and CRM software. These providers are contractually bound to handle your data securely and only for the purposes we specify.

Legal requirements

We may disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of Postech, our users, or the public.

We do not share your information with any other third parties without your explicit consent.

How long do we keep your information?

We retain your personal information only as long as necessary for the purposes described in this Policy, or as required by applicable law.

Quote request and contact form data is retained for up to 24 months, after which it is deleted or anonymized. Email marketing data is retained until you unsubscribe or request deletion. Website analytics data (anonymized) is retained for up to 26 months.

How do we use cookies?

Cookies are small text files stored on your device when you visit a website. We use them to make the Website function properly, understand how it is used, and deliver relevant content.

Strictly necessary cookies are required for the Website to function. These cannot be disabled. We use Cloudflare Turnstile to protect our forms from spam and abuse; it may set a temporary cookie to verify you are not a bot.

Analytics cookies help us understand how visitors interact with the Website, including pages visited and session duration. We use Google Analytics and Vercel Analytics for this purpose. Data is aggregated and anonymized.

Marketing cookies are used to track the effectiveness of our advertising campaigns. These are only active if you have accepted marketing cookies via our cookie consent banner.

You can manage your cookie preferences at any time through our cookie settings, or by adjusting your browser settings. Note that disabling certain cookies may affect the Website's functionality.

What rights do you have?

Depending on where you live, you may have the following rights regarding your personal information:

• +Access. Request a copy of the personal information we hold about you.
• +Correction. Ask us to correct inaccurate or incomplete information.
• +Deletion. Request that we delete your personal information, subject to certain legal exceptions.
• +Withdrawal of consent. Withdraw your consent to our use of your data at any time. This will not affect the legality of any processing carried out before your withdrawal.
• +Data portability (GDPR). Request that we transfer your data to another organization in a structured, machine-readable format.
• +Objection (GDPR). Object to our processing of your data for direct marketing purposes.

To exercise any of these rights, contact us at privacy@postechpiles.com. We will respond within 30 days.

If you are a Quebec resident, you may also file a complaint with the Commission d'accès à l'information (CAI) at www.cai.gouv.qc.ca.

If you are an EU/EEA resident, you may file a complaint with your local data protection authority.

How do we protect your information?

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and regular security reviews.

While we take reasonable precautions, no method of transmission over the internet is 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at privacy@postechpiles.com.

In the event of a confidentiality incident affecting your personal information, we will notify you and the relevant authorities as required by applicable law.

Third-party links

Our Website may contain links to third-party websites (for example, a dealer's local website or a social media platform). This Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party site you visit.

Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last updated" date at the top of this page. For significant changes, we will provide a more prominent notice (for example, an email notification or a banner on the Website).

Your continued use of the Website after any changes constitutes your acceptance of the updated Policy.

Questions or concerns?

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, contact us:

Postech Screw Piles Inc.

Email: privacy@postechpiles.com

Mailing address: 10 260 Boul. Bourque, Sherbrooke, QC (Canada) J1N 0G2

We take privacy seriously and will respond to all requests within 30 days.